Privacy Policy

Last updated: 11/25

​Nova 51 Chillies (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, how it’s stored, and your rights under UK data protection law, including the UK GDPR and Data Protection Act 2018.

By using our website or providing your personal information, you agree to the practices described in this Privacy Policy.

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  1. Who We Are​

Nova 51 Chillies
Website:  www.nova51chillies.co.uk
Email: info@nova51chillies.co.uk

We operate our online store through the Webador.com platform, which processes data on our behalf.

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  1. Personal Data We Collect

​We may collect the following types of personal information:

Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order details and purchase history
  • Account login information (if you create an account)
  • Messages or correspondence you send us

Information Collected Automatically

This includes data collected through cookies and analytics tools:

  • IP address
  • Device type
  • Browser type
  • Pages viewed
  • Time spent on our site
  • Website interactions

Payment Information

We do not store or have access to your full card details.
Payments are processed securely by our payment partners and the Wix.com platform.

 

  1. How We Use Your Information​

We use your personal data for the following purposes:

To Process Your Orders

  • To take payment
  • To send order confirmations and updates
  • To arrange delivery
  • To provide customer support

To Improve Our Website & Services

  • Monitoring site performance
  • Analysing user behaviour
  • Enhancing functionality

For Marketing (With Your Consent)

  • Sending newsletters or promotional offers
  • Notifying you about new products or updates

You can unsubscribe from marketing emails at any time.

To Meet Legal Obligations

Including fraud prevention, accounting, and regulatory requirements.

 

  1. Legal Bases for Processing Your Data​

We process your information under the following lawful bases:

  • Performance of a contract (e.g., fulfilling your order)
  • Consent (e.g., email marketing)
  • Legitimate interests (e.g., improving website performance)
  • Legal compliance (e.g., tax and accounting purposes)
  1. Sharing Your Information

We may share your data with:

  • Wix.com (website hosting, payment processing, analytics)
  • Payment processors (e.g., card payment providers)
  • Delivery partners (e.g., Royal Mail, couriers)
  • Professional service providers (accountants, IT support)

We never sell your personal data.

 

  1. International Transfers

​Your data may be stored on secure servers outside the UK/EU through third-party providers (e.g., Webador).
Where this occurs, appropriate safeguards are in place to ensure your data is protected.

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  1. Data Retention

​We keep your personal information only as long as necessary, including to:

  • Fulfil your orders
  • Maintain transactional records
  • Comply with legal requirements

Typically, customer order data is stored for six years for tax and accounting purposes.

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  1. Your Rights

​You have the following rights under UK GDPR:

  • Right to access your personal data
  • Right to rectify inaccurate information
  • Right to erase your data (in certain circumstances)
  • Right to restrict processing
  • Right to data portability
  • Right to object to certain processing
  • Right to withdraw consent at any time

To exercise any of these rights, contact us at:
info@nova51chillies.co.uk

 

  1. Keeping Your Data Secure

​We use industry-standard security measures to protect your data, including:

  • Secure servers and firewalls
  • Encrypted payment processing
  • Access controls

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

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  1. Children’s Privacy​

Our website is not intended for children under 16.
We do not knowingly collect data from children.

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  1. Changes to This Privacy Policy​

We may update this Privacy Policy occasionally.
Any changes will be posted on this page with an updated “Last Updated” date.

 

  1. Contact Us​

If you have questions about this Privacy Policy or how we handle your personal data, please contact us at:
info@nova51chillies.co.uk

Based in Lewes, East Sussex, the mission is to craft small batches of sauces and condiments that will provide culinary enthusiasts and home cooks with exceptional options and to ensure each product maintains its quality and flavour by utilizing ingredients free from artificial colours and flavours.