Terms & Conditions

Last updated: 11/25

​Welcome to Nova 51 Chillies. These Terms & Conditions (“Terms”) explain how you may use our website, place orders, and interact with our services. By accessing our website or completing a purchase, you agree to be bound by these Terms. If you do not agree, please do not use our website.

Website: www.nova51chillies.co.uk is owned an maintained by Nova 51 Chillies.
Email: info@nova51chillies.co.uk

 

  1. Definitions

​​“We”, “Us”, “Our” – Nova 51 Chillies

  • “Website” – www.nova51chillies.co.uk and associated domains
  • “You”, “Your” – Any user or customer of our website
  • “Products” – Goods sold by Nova 51 Chillies

 

  1. Placing an Order

​​When you place an order through our Website, you are making an offer to buy Products from us.
During checkout, you may review and amend your order before submitting it.

After placing an order, you will receive an order confirmation email. This email acknowledges your order but does not guarantee acceptance.

Your order is accepted when:

  • We dispatch your items, and
  • Payment has been authorised successfully

We may decline an order if:

  • Products are out of stock
  • Payment authorisation fails
  • There is a pricing or description error
  • You do not meet the eligibility criteria within these Terms

 

  1. Eligibility

​To place an order, you must:

  • Be at least 16 years old
  • Provide accurate and complete personal information
  • Use a valid payment method

 

  1. Our Products & Allergy Information​

Many of our products contain chillies, spices, and other potential allergens.

By purchasing from us, you acknowledge and agree that:

  • Product ingredients and heat levels may vary slightly between batches
  • It is your responsibility to check product labels and ingredients before consumption
  • We cannot be held responsible for allergic reactions if allergens were listed or reasonably identifiable

If you have a severe allergy, please contact us before ordering for further information.

​

  1. Pricing & Payment

​All prices displayed on our Website are in GBP (£) and include VAT where applicable.

Additional charges such as delivery, packaging, or insurance are shown at checkout.

We accept the payment methods listed on our Website.
Our store operates on the Webador.com platform. Payment information may be processed and stored securely on Webador’s protected servers.

We never have access to your full card details; our payment partners only confirm whether payment was successful.

​

  1. Shipping & Delivery

​Please ensure that the shipping information you provide is accurate and complete.
We deliver to the address supplied at checkout.

If a parcel is returned to us due to an incorrect or incomplete address:

  • We will contact you
  • You may choose to have it resent (additional delivery fees will apply)

Delivery times are estimates and may vary due to factors beyond our control.

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  1. Cancellations & Returns​

Changing Your Mind (Before Dispatch)

You may cancel your order before dispatch by emailing us. We will confirm the cancellation and process your refund promptly.

Returning Items (After Dispatch)

You may return unopened and unused items within 14 days of receiving your order for a full refund or exchange. Return postage is your responsibility.

Refunds

Refunds will be issued once we receive and inspect your returned items.
Refunds cover the amount paid for the Products (excluding return postage costs).

Return Exceptions

We cannot accept returns for:

  • Opened, used, or tampered products
  • Products made to order or personalised items
  • Items returned outside the 14-day window

This does not affect your statutory rights.

​

  1. Promotions, Gift Cards & Discount Codes​

From time to time, we may offer promotional codes or discounts.

Unless stated otherwise:

  • Only one code can be used per order
  • Codes cannot be applied after an order is placed
  • Codes may not apply to sale items
  • We reserve the right to modify or withdraw promotions at any time

Gift cards or vouchers are non-refundable and cannot be exchanged for cash.

​​

  1. Intellectual Property

​​All content on this Website—including text, images, graphics, logos, and product descriptions—is owned by Nova 51 Chillies or our licensors.

You may:

  • Print or download portions of the Website for personal use only

You may not:

  • Modify content
  • Use images separately from accompanying text
  • Republish, reproduce, or distribute any material without our written permission

If you breach these Terms, your right to use the Website ends immediately and you must destroy any copies you have made.

​​

  1. Website Access​​

We work to keep our Website available at all times, but we cannot guarantee uninterrupted access.

We are not liable if the Website is unavailable due to:

  • Maintenance
  • Technical issues 
  • Events outside our control

 

  1. User Conduct

​​You agree not to upload, post, or transmit any content that:

  • Is unlawful, harmful, threatening, abusive, or offensive
  • Is defamatory, discriminatory, or obscene
  • Contains viruses or harmful code
  • Infringes copyright or other rights
  • Interferes with the operation or security of our Website

Any non-personal material you submit (excluding personal data covered by our Privacy Policy) may be used by us for commercial or non-commercial purposes.

​​

  1. Links to Other Websites​​

Third-Party Links

Our Website may include links to external websites. These links are for convenience only.
We do not endorse and are not responsible for their content or availability.

Linking to Our Website

You may link to our homepage provided you:

  • Do not alter our logo
  • Do not imply endorsement or partnership
  • Do not frame our Website
  • Link from a site you own
  • Do not publish unlawful or offensive content on your website

We may withdraw permission at any time.

​​

  1. Digital Content (If Applicable)

​​If you purchase digital goods from us (e.g., recipes, guides):

  • You receive a non-exclusive, non-transferable licence
  • You may download and use the content for personal use only
  • You may not share, resell, or distribute the content

​

  1. Indemnity

​​You agree to indemnify Nova 51 Chillies against any claims, damages, losses, or expenses arising from:

  • Your breach of these Terms
  • Your misuse of our Website
  • Your violation of intellectual property rights

​

  1. Disclaimer & Limitation of Liability​​

We aim to ensure accuracy across our Website but cannot guarantee that all information is complete, error-free, or up to date.

All Products and Website content are provided “as is”.

To the fullest extent permitted by law, we will not be liable for:

  • Loss of income, revenue, business, or data
  • Indirect or consequential losses
  • Loss arising from delays or website downtime
  • Loss caused by viruses or harmful components

Nothing in these Terms limits or excludes liability for:

  1. Death or personal injury caused by negligence
  2. Fraud or fraudulent misrepresentation
  3. Any liability that cannot legally be excluded

​

  1. Governing Law​​

These Terms are governed by the laws of England and Wales.
Any disputes shall be resolved exclusively by the courts of England and Wales.

If you access the Website outside the UK, you do so at your own risk and must comply with local laws.

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  1. General Legal Terms​​
  • You may not assign or transfer your rights under these Terms.
  • If any part of these Terms is found invalid, the remaining sections remain in effect.
  • Only the parties to these Terms may enforce them under the Contracts (Rights of Third Parties) Act 1999.